THE JOURNEY TO A NEW HOME 

PHASE 1: GROUP CREATION

The move to the Nou Mestalla, scheduled for the summer of 2027, marks a historic transition for the Valencia CF community. To ensure this process is as fair, orderly, and transparent as possible, the club have established the membership number as the primary, objective criterion for determining the order of seat selection.

The first stage of this journey is Phase 1: Creation of Groups, which officially launches on October 14th, 2026. Below, we explain in simple, detailed terms how this phase works, how your selection turn is calculated -based strictly on your membership number- and the exceptions designed to protect families and our longest-standing members.

At Nou Mestalla, all attendees, regardless of age, must hold their own season ticket with an assigned seat..

  • Who can form part of a group?

    • Any current season ticket holder or VCF Socio can participate (provided they have registered before October 13th, 2026, at 11:59pm).

    • It is essential that the applicant be a season ticket holder or member when the group is created. ( [BECOME A MEMBER HERE] ).

    • IMPORTANT: Are you adding someone to your group who isn't a season ticket holder yet? They must become a VCF Socio member before October 13th at 11:59pm.


    What do I have to do?

    1. Access the new  platform through the link available on October 14th, 2026.

    2. Have your member ID and PIN for each member of the group to hand.

    3. Introduce details of each member, one-by-one, using the online tool.



1. WHAT IS PHase 1 OF GROUP CREATION? 

If you wish to experience matches at the Nou Mestalla sitting next to your family, friends, or fellow supporters' group members, you will need to form a group.

  • Dates: The grouping platform will be open from 10am on October 14th, 2026, to 12pm on October 30th, 2026.
  • 100% online: The creation, management, and confirmation of groups will be carried out digitally via the club's website platform, eliminating the need to travel..
  • A single, non-extendable window: It is essential that you organise yourself with your group during the designated dates. If you do not create the group online during this phase, you will not have the opportunity to do so in later stages of the process.
  • 'Captains': Each group must designate a 'captain' responsible for filling out the online application and representing the entire group at the subsequent in-person seat selection appointment.
  • Individuals: 
    • If you are a Socio VCF and do not want to form a group, that's fine. Once the deadline has passed, you will be assigned an individual appointment.
    • If you are a VCF member without a membership, you must log in to the tool and form a group on your own so that we can send you your appointment.
  • Once the deadline has passed (starting October 30th), the system will centrally process all applications to determine the scheduling order. You will be assigned an appointment and notified via email in advance of the exact date and time to attend Phase 2.

IMPORTANT: Your average group number is NOT your turn number; the actual position of your appointment cannot be calculated or known until the deadline has passed and the club have processed all stadium groupings.

2. OBJECTIVE CRITERIA

To avoid any element of discretion and ensure a fair distribution, the system is governed by a single, transparent criterion:

  • Your priority is your membership number: At Valencia CF, the order to be called upon is determined solely and exclusively by membership number. 
  • Higher priority for lower numbers: A lower membership number will give you higher priority when choosing your seats at the Nou Mestalla.

IMPORTANT: You can find your membership number via the Member Portal. The membership number is NOT the same as the Identifier (ID).

3. NAME OF SEASON TICKET HOLDER

To ensure the legal security of the process and prevent any type of fraud, the club will strictly enforce the following rules:

  • VCF Socio: Each season ticket must belong to the individual using it. To participate in a group, it is a mandatory requirement that all members be active club members, whether as current season ticket holders or by signing up as new VCF Socio members.
  • Season tickets for deceased relatives or in the name of third parties: If the group includes a season ticket held in the name of a now deceased person, the grouping process will proceed as usual; however, the necessary details must be provided during 'Phase 2 – Seat Selection' to initiate the procedure for transferring the season ticket to a new holder.

4. HOW IS A GROUP'S APPOINTMENT DECIDED?

The order of priority during 'Phase 2 – Seat Selection' is determined by a group's average number:

  • The mathematical formula: The system will add together the membership numbers of all eligible group members and divide the result by the total number of members..
  • The result: The final mathematical average will determine the exact date and time of the appointment selection on the calendar.
  • Once the group formation period has ended (starting October 30th), the system will centrally process all requests to calculate appointment times. Groups will be assigned an appointment and notified via email in advance of the exact date and time to attend 'Phase 2 – Seat Selection.'

5. UNDER-16S, MEMBERS FOR OVER 50 YEARS AND THE PREVIOUS WAITING LIST 

To protect family cohesion, reward longstanding loyalty, and resolve past commitments, the club have established three very clear rules for exceptions:

IMPORTANT: YOU MUST CREATE AN ONLINE GROUP. Your situation qualifying for an exception regarding the seniority calculation does not exempt you from completing the process. These exceptions only alter the mathematical formula the system uses to calculate your priority; they do not automatically determine who you will sit with. Whether you are a long-standing season ticket holder, have dependents, or are transferring from the old waiting list, you must access the grouping platform and complete the process. If you do not complete this online step, the system will not know that you wish to be together, and you will not be able to select adjacent seats..

ExcepTIOn 1: UNDER-16S

  • Those under the age of 16 -i.e. those born after June 1st, 2011- are completely excluded from the calculation of the group's average seniority.
  • This procedure is used to ensure that families do not lose priority or face penalties regarding their appointment slot simply because they are including children with recent membership numbers. Furthermore, under legal regulations, minors under the age of 16 cannot enter the stadium unaccompanied.

IMPORTANT: To include a child under-16, it is a mandatory requirement that they hold a valid national ID card correctly registered in the club's database.

ExcepTIOn 2: SEASON TICKET HOLDERS FOR OVER 50 YEARS

  • Honorary members with over 50 years of uninterrupted membership -specifically, those who have held a season ticket since July 1st, 1976 (holding membership numbers 1 through 393)- benefit from top priority.
  • These members may form a group of up to five people in total, using exclusively the long-standing season ticket holder's membership number to determine the appointment slot -without averaging seniority- thereby ensuring priority status for their entire family group. If the group exceeds 5 people, the appointment slot will be calculated as a regular group, by averaging all members.

ExcepTION 3: THE PREVIOUS WAITING LIST

  • Who this applies to: This measure is aimed solely at fans who previously made the €100 deposit (since 2007) to join the waiting list for the new stadium and who are currently neither season ticket holders nor active VCF members.
  • The compensation: The club will automatically register a VCF membership at no cost. It is important to clarify that the actual official membership number (the one that will appear on the Member Portal) will be the sequential number assigned at the time of registration. However, solely for the purposes of the migration tool, the system will grant a priority equivalent to that of membership number 40,000 (2 years). This means that, when calculating a group's average and scheduling an appointment, they will be ranked based on that membership number, allowing them to select seats ahead of any standard new members.
  • How to apply: The process is not automatic. Those who have not received information from the club must contact the Fan Services Department to verify their details from the old waiting list and process their VCF membership registration at no cost. Once this step is complete, priority status (associated with number 40,000) will be activated in the system, allowing them to join a group starting October 14th.

IMPORTANT: Once Phase 1 (Group Creation) is complete, the system will close completely. Adding or removing any group member will not be permitted under any circumstances, as this alters the order of the groups.

HOW TO USE THE ONLINE TOOL


1. Access the platform:

  • Visit the platform's website and enter your VCF member credentials: your personal ID and your PIN (which corresponds to the last four digits of the ID number you have on file with the club).

2. If you wish to be 'CAPTAIN' of the group:

Your key role: The captain will be responsible for representing their group during Phase 2 (Seat Selection) and choosing seats for the entire group. Youe group members will not need to go to Sala 1923 at Mestalla; you will select the adjacent seats for everyone.

  • Step 1: If this is your first time logging in, click the "CREATE GROUP" button.
  • Step 2: The system will generate a dashboard with a unique ID for your group. If your group includes anyone with reduced mobility (specifically wheelchair users), please make sure to check the corresponding box so the club can assign you an accessible space in Row 29 of the Grada Baja.
  • Step 3: To invite friends or family members, click 'ADD SEASON TICKET HOLDER' and enter their credentials.
  • Step 4: Your guests will appear with a 'PENDING' status. They will only officially become part of your group once they log in with their accounts and accept your invitation.

3. If you are a MEMBER of the group:

  • Step 1: When your group's 'captain' sends you the invitation, you will receive a notification at the email address associated with your VCF member profile..
  • Step 2: Log in to the web platform using your credentials. On the main screen, you will see the 'Pending invitations' section containing your captain's request..
  • Step 3: Click 'Accept' to join.

Accepting the invitation will automatically reject any other pending requests you may have. Additionally, for security reasons, once you accept, you will not be able to leave the group via the website; if you need to make any subsequent changes, you must contact the *Fan Area* directly.

IMPORTANT: A member does not become part of the group until they access the platform and accept the captain's invitation. It is not enough for the captain to send the invitation; it must be actively accepted.


IMPORTANT: Difference between 'Creating a group to sit together' and 'Season Tickets'

Before starting the process, it is essential that you clearly understand this distinction to avoid errors in your application:

  • Creating a group for Seat Selection: A process exclusively for transferring seats to the Nou Mestalla.It serves solely and exclusively to select adjacent seats in the new stadium and to sit next to family, friends, or fellow supporters' group members.
    • You are free to join this group regardless of who pays for each season ticket, how your bank payments are set up, or whether you make payments jointly or separately.
  • Season Ticket Holders or Members for whom I am responsible: This is the standard payment feature managed via the Member Portal. It is used solely to link the payment of fees for multiple family members or friends to a single bank account or card.
    • Having linked accounts for payment does not mean you will automatically be seated together, nor does it require you to create a group with them for the relocation process. To sit together at the Nou Mestalla, you must create a group for Seat Selection using the online tool.